Author | : The Disney Institute |
Publisher | : Unknown |
Release Date | : 01 June 2003 |
ISBN 10 | : |
Pages | : 208 pages |
Rating | : 4/5 (4 users) |
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.